Question 1

What is Nudge?

Accepted Answer

Nudge is a commerce decision-intelligence platform. It pulls together your sales, marketing, and operations data from the platforms you already use and turns it into clear, actionable insight - so you always know what's working, what isn't, and what to do next.

Question 2

Who is Nudge built for?

Accepted Answer

Nudge is built for e-commerce brands and the teams behind them - founders, marketers, and operators - who want a faster, clearer view of their business than spreadsheets or scattered dashboards can offer. It works whether you're a fast-growing DTC brand or an established seller managing multiple sales channels.

Question 3

What is Nelly?

Accepted Answer

Nelly is Nudge's built-in AI assistant. She analyzes your connected data and surfaces recommendations - things like where to focus ad spend, which products need attention, or what's driving a change in performance - in plain language, without you needing to dig through raw numbers yourself.

Question 4

How do I get started?

Accepted Answer

Click “Get started” at the top of the site, create your account, and connect your first data source (such as Shopify or Amazon). Nudge will begin pulling in your data automatically, and you'll start seeing insights on your dashboard shortly after.

Question 5

What plans are available?

Accepted Answer

Nudge offers a range of plans designed to fit businesses of different sizes, from growing single-channel sellers to larger multi-channel brands. Visit the Pricing page for a full breakdown of what's included in each tier, or reach out to us and we'll help you pick the right one.

Question 6

Is there a discount for annual billing?

Accepted Answer

Yes - choosing annual billing gives you a discount compared to paying monthly. You can see the exact savings for your plan on the Pricing page or by asking our team directly.

Question 7

Can I change my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes typically take effect immediately, and billing is adjusted on a pro-rated basis.

Question 8

Do you offer a free trial?

Accepted Answer

Yes, Nudge offers a free trial so you can explore the platform and see the insights Nelly generates for your own store before committing to a paid plan. Sign up via “Get started” to begin.

Question 9

Which platforms does Nudge connect to?

Accepted Answer

Nudge connects to the platforms most e-commerce brands already run on, including Shopify and Amazon, along with key marketing and advertising tools. This lets Nudge build a single, unified view of your business instead of leaving your data siloed across systems.

Question 10

Is my data secure?

Accepted Answer

Yes. Nudge uses industry-standard encryption and security practices to protect your data both in transit and at rest, and access to your account data is strictly controlled. We only use your data to power your own dashboards and recommendations.

Question 11

How long does it take to see data after connecting?

Accepted Answer

Most integrations begin syncing data within minutes of connecting. Depending on the size of your store's historical data, a full initial sync can take a bit longer, but you'll typically start seeing insights the same day.

Question 12

Can I connect more than one Shopify store or Amazon account?

Accepted Answer

Yes, Nudge supports connecting multiple Shopify stores and Amazon accounts, so multi-channel or multi-brand sellers can view everything in one place. Availability of multiple connections may depend on your plan - check the Pricing page or ask our team for details.

Question 13

How does Nelly decide what to recommend?

Accepted Answer

Nelly analyzes patterns and trends across your connected sales, marketing, and operations data - such as changes in conversion, ad performance, or inventory - and highlights what's meaningfully affecting your business, along with suggested next steps.

Question 14

Is Nelly a generic AI or built specifically for e-commerce?

Accepted Answer

Nelly is purpose-built for e-commerce. Rather than being a general-purpose chatbot, she's trained to understand commerce-specific metrics and workflows, so her recommendations are grounded in how online retail businesses actually operate.

Question 15

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your account settings under Billing. If you'd rather speak with someone first, our team is happy to help - just email hello@meetnudge.com.

Question 16

What payment methods do you accept?

Accepted Answer

Nudge accepts major credit and debit cards. For annual or enterprise plans, we can also arrange invoicing - contact our team to set this up.

Question 17

Where can I access my invoices?

Accepted Answer

All your past invoices are available in your account under the Billing section, where you can view and download them at any time.

Question 18

I've forgotten my password. What do I do?

Accepted Answer

Click “Forgot password” on the login page and enter your account email. We'll send you a link to reset your password securely.

Question 19

How do I contact support?

Accepted Answer

You can reach our support team any time at hello@meetnudge.com. We reply to every email, typically within one business day.

Question 20

I have a feature request. Who do I tell?

Accepted Answer

We'd love to hear it! Send your idea to hello@meetnudge.com - our team reviews all feature requests and factors them into our product roadmap.

Frequently askedquestions.

Getting Started

Plans and Pricing

Integrations and Data

Nelly and AI Recommendations

Account and Billing

Getting Help

Still have questions? Let us talk.

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